Disclosure and Terms

Insurance

It is the responsibility of the patient to contact their insurance provider prior to surgery to determine if their health insurance policy covers the cost of equipment rental for face down positioning following a vitrectomy and gas injection operation.  Face down support positioning equipment is listed under “Durable Medical Equipment” classification, CPT code E0190.

Winding River Enterprises LLC, DBA Face Down Comfort Systems (FDCS), is an approved out-of-network provider in New Mexico and Texas  with Presbyterian, Blue Cross Blue Shield, United, and Cigna Health Plans.  (Other insurance companies are being pursued, so please check with FDCS for your individual company coverage.)  If coverage is provided, FDCS will take action for gathering required documents and submitting a claim on your behalf at the end of the rental period.

Disclaimer Statement
Face Down Comfort Systems:

  • Makes no medical representations regarding the use of the equipment.
  • Is not responsible for any medical condition arising or resulting from any medical treatment, including without limitation, eye surgery rendered to the patient by a physician or qualified healthcare provider.
  • Is not responsible for any injuries or damages resulting from use of the equipment in a manner not intended.
  • Encourages all patients to consult with their physician regarding their individual post surgery positioning prior to renting equipment.  Some detached retina surgery patients are allowed to sleep on their side rather than face down.

Rental Terms & Conditions

  • Payment is made at time of delivery and set-up by cash, check, or credit card.  All rental charges begin at 12noon the day of surgery and end at 12noon the day the patient notifies FDCS to pick-up equipment.
  • A one-time fee of forty-five dollars ($45.00) for delivery, set-up, and pick-up will be added to all equipment deliveries regardless of location.
  • Outside the Albuquerque/ Rio Rancho, NM  metro area, a minimum of one-week rental is required and additional out-of-area fees will be incurred.
  • It is the renter’s responsibility to notify FDCS when medically released by his/her physician from the need for the equipment.
  • All equipment must be returned to FDCS in good condition allowing for normal wear and tear.  Cleaning equipment or laundering of cushion covers is not required prior to equipment being picked up.
  • If the equipment is not returned to FDCS in good condition, the renter may be charged repair costs up to, but not exceeding, the purchase price of the equipment.
  • If equipment must be shipped back to FDCS, the renter is responsible for all shipping and insurance charges.  FDCS requires that either UPS or FedEx be used to pack and ship the equipment.